• 1. Go to Order History and locate the order you want to exchange.
  • 2. Click over the order ID to see the items in that order.
  • 3. Select Exchange button in front of the item you want to exchange.
  • 4. Select an option from the Reason for exchange menu. You can add any additional information in the Comments box.
  • 5. Click Submit for Approval.


After submitting the exchange request, we'll send you a confirmation message to the e-mail address on your registered account. You can also confirm that the exchange request was submitted by visiting Return Requests. If you see a return ID generated for returning the original item in the panel with status "Pending Approval" then it was successfully submitted.

Your request will be forwarded to the seller. After the seller reviews your exchange request and authorize it subject to stock availability. Please note that we are only able to offer size or color exchanges not an alternative product. You will receive a phone call from Etashee customer support team asking you to schedule a return pickup of the original product. You will simply need to tell the date and time of pickup. This will change your return request status to "Awaiting product".

Soon after this you will receive an e-mail with the instructions on how to return your item. You can either paste the original invoice on your package or you can write the seller's return address and Return ID on a piece of paper and paste it onto the return package.

There are two ways to send the product to us:

  • 1. Pick up: In most locations, we offer a free pick up service. We make three attempts to pick up the item, if the item is not picked up in the third attempt, pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 30 days from the date of delivery.
  • 2. Self-Ship: If we don't offer a pick up at your location, as your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. In such cases, we will credit the shipping costs into your Cashee wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us

New variation:

Once we pick up and seller receives your returned product, the seller will perform the quality check at their end and once product passes the quality check we will ship the desired size or color of the product as you have mentioned in the comment section at the time of initiating the exchange request. Simultaneously the return request status will change to "New item shipped". If the picked up product does not pass the quality check, we shall ship it back to you and return request status will change to "Return Rejected".


If the seller does not approve the return request within three business days then you can call our customer care to raise the issue or write to us at

If you want to get the refunded amount from your Cashee wallet to your bank account then you need to send write to us at

In case of any refund discrepancies, Etashee may at its sole discretion, request you to share with us a screenshot of your bank statement.

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